Tips for Saving Transportation Costs and Time

June 12th, 2015

When planning transport of your vehicle or vehicles, a little planning can go a long way in saving you time and money. Our transportation specialists at MetroGistics are a great resource for the little tips and tricks that can help you get the most out of your automotive-transport experience.

Below are just a few of their suggestions that can help you in saving transportation costs and transit time.

Dealer-to-Dealer Trades

When planning a trade with another dealership, keep in mind their hours of operation. Some dealerships are not open on Sundays, and some don’t accept weekend deliveries even though they are open for business. You could lose up to two days when dealerships don’t have weekend pickup or drop-off times. Knowing that in advance can help you plan for optimal timing.

Auction Pick Ups

When requesting vehicles be picked up at an auction, make sure your transport provider has the vehicle Gate Pass/Gate Release. Auction companies will not release vehicles to a carrier without that documentation. Valuable time is lost when a driver has to wait for hours to get the Gate Pass. As many of them have other vehicles to pick up or deliver, they may not wait. Some transport providers will not dispatch a driver until they have a Gate Pass to issue.

Auction Sales

Sale prices of pre-owned cars can change rather quickly. A little planning can help ensure that vehicles arrive at the auction in time for the sale. Capacity constraints also exist in the pre-owned car market, and rushing cars to an auction at the last minute can increase transport costs and the risk of not making the sale, causing vehicles to sit at the auction until the next sale. MetroGistics’ dispatchers generally have a good overall view of road construction, traffic flow, weather conditions and other factors that can impact delivery times, and will provide you with their recommendations on the best ways to ensure timely delivery.

Combined Purchasing Efforts

When possible, combine purchasing efforts for a group of dealerships in an area to save time and money. A driver would rather have a few stops in one day in a metropolitan area than have to drive empty miles between auctions and dealerships over a number of days. Truckload rates are better than single-unit rates. Look for opportunities to partner with other nearby dealerships to share the load.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

MetroGistics at the Finished Vehicle Logistics North America Conference

May 15th, 2015

For the past several years, members of our staff have attended the Finished Vehicle Logistics North American Conference. This year, we’re looking forward to gathering at the Hyatt Regency in Newport Beach, California, from June 2-4 to network, learn about trends in automotive logistics, and also share our knowledge.

This conference is hosted by Automotive Logistics, an international magazine founded in 1998 that provides news, industry intelligence and connections in print, in person and online to help logistics professionals across the globe do their job better. In addition to the North America conference, they host events in Germany, Russia and China, among other places.

According to materials provided by the event organizers, “The conference brings together over 350 senior executives from OEMs and service providers, and is the principal North American forum for determining the processes and practices of moving cars.”

The conference speakers include an impressive list of experts and executives from such organizations as the U.S. Department of Transportation, General Motors, BMW of North America, Toyota Logistics Services, Mercedes-Benz USA, CTM Worldwide, Cars Delivery Network, Enterprise Holdings, Nationwide, Glovis America, American Trucking Association and MetroGistics.

That’s right. Our very own Scott Naz, co-founder and managing partner, will be participating in a panel discussion on June 3 entitled, “Rightsizing for The New Normal.” Moderated by Automotive Logistics Editor Christopher Ludwig, a group of distinguished panelists will discuss how in this environment of strong sales growth, rightsizing capacity presents various challenges and requires rethinking how to manage networks to gain optimal efficiency.

Scott will draw from his extensive vehicle-transport experience and share his insights on trends, technology and operational efficiency.

Along with Scott, other attendees in our group will include:

William Billiter, Managing Partner

Dallas Knepp, Chief Operating Officer, Precision Motor Transport Group

Jason Caporrino, Operating Executive, Corinthian Capital

Martha Garcia-Perry, Director, Account Management

Adam Laura, Director, Strategic Accounts

If you will be at the conference, stop by the MetroGistics booth for a look at some exciting developments we’ve got in the works. See you in California!

Click here Metrogistics_FVL Ad to see our print ad for the conference.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

 

Retaining Carriers in a Challenging Environment

April 20th, 2015

In the vehicle-transport business, a provider is only as good as its people, resources and network. As such, we appreciate the hard work and long hours that truck drivers put in every day to deliver their loads on time.

According to the American Trucking Association, turnover is still above 90 percent and rising. Updated statistics as of April 2015 indicate that driver shortage could be as high as 40,000, with a 95-percent turnover rate for small truckload carriers and a 96-percent rate for large truckload carriers.

Facing such daunting statistics, MetroGistics continues to work hard to show appreciation for and retain our carrier base.  Here are just a few of the ways we do that:

  • We have a dedicated Carrier Team that assists with the on-boarding process and day-to-day administration such as reminding carriers of upcoming insurance expiration dates. By helping them with this, we help the drivers stay compliant with insurance requirements while protecting our customers should any claims arise.
  • MetroGistics has a dedicated email address (care@metrogistics.com) for carrier inquiries that goes directly to our Carrier Team.
  • We have a dedicated Dispatch Team available seven days a week from 7 a.m. to 9 p.m. Central Standard Time to dispatch loads and help carriers with any load issues.
  • We provide technology that allows carriers to report load statuses in multiple ways depending on their preferences and schedules.
  • We developed new technology such as our RoadSign app that allows carriers to perform various functions seamlessly from a smartphone. This will eliminate the need for them to stop and print or fax in paperwork.
  • MetroGistics offers periodic contests and incentives to help drive the use of technology tools and carrier-load procedures.
  • We conduct annual carrier surveys to learn more about what is and isn’t working as far as drivers are concerned.
  • Based on direct feedback from carriers, our professional and courteous dispatching staff now spends more time engaged in personal interactions with them rather than just treating calls like business transactions.

These are just some of the ways we hope to not only retain, but further grow our carrier base in order to provide the best vehicle transport experiences possible for both our carriers and customers.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

Our Employees Have Diverse Interests but Embody Teamwork

April 15th, 2015

MetroGistics is proud to have a team of engaged and intelligent individuals on staff. We are honored to recognize three employees this quarter: Heather Jett, Doug Eaves and Julia Engert.

Heather Jett, transportation analyst, is responsible for handling insurance and getting carriers set up to work with MetroGistics. She has been with the Metro team for about eight months and loves the teamwork and exciting work environment.

Jett, a talented BBQ chef and water skier, enjoys spending time with her husband, taking her dog to the park, and completing projects around the house. She has worked in some unique jobs prior to joining our team, including a position as dog groomer.

Doug Eaves, a one-year veteran of MetroGistics, is a dispatch coordinator and feels that the people he works with are like family. He is in charge of dispatching vehicles, handling phone calls, and entering orders.

Eaves is a big kid at heart and spends his free time playing video games with his two sons. He is also an impressive juggler, drummer and skateboarder. According the Eaves, the song that best describes him is the “Star Wars Main Theme” by John Williams, and if he could be anyone for a day, he would be the legendary Tony Hawk.

Julia Engert, dispatcher, is responsible for overseeing the south central region, and has been with MetroGistics for almost a year.

Engert, a “former tomboy,” loves the endless opportunity of growth at our company. During her off hours, she enjoys bringing her son and dog to the park. If given the chance to spend a day in another person’s shoes, she would choose to be Jennifer Aniston.

All of our MetroGistics employees embody what we value most about our company. The teamwork and dedication that each one brings to the table is a critical component of our success.

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We listen and we learn because we care

March 12th, 2015

Ever wonder who reads online surveys? What do companies actually do with the information collected?

At MetroGistics, we read each and every survey response submitted. Any time a customer has something nice to say about an employee or experience, we share that news with the team. Have a nice experience with a driver/carrier? We let them know, too. We make a note in their carrier profile and call them to say “thank you” for their professionalism, courtesy and respect.

Likewise, if we receive feedback about a negative experience, we review it with all departments involved. We do root-cause analysis to see where something may have gone wrong, and we learn from it. Sometimes it’s as simple as reinforcing the steps in the order process with the parties involved. Other times it may require a process or procedural change.

For example, we learned from our personally owned vehicles (POV) customers that our written process was not clear enough on what they should expect and what to do during different stages of the shipping process. We put a team together to brainstorm how we could better communicate with our customers. The outcome was a video explaining the vehicle-shipping process for POVs.

In addition to our customer surveys, we issue a carrier survey once a year. At MetroGistics, we view our carrier base as a valued partner and like to hear from them on ways can we improve our business relationship. Sometimes the smallest changes have the greatest impact.

Here’s another example of how survey responses prompted some changes. Our dispatchers are extremely professional and efficient, but some of our carriers expressed a desire to have more personable interactions with them. As a result, dispatchers now spend a little more time on the phone with the drivers to further develop our carrier relations.

We can’t be all things to all people, but we will definitely do our best to provide an excellent experience for our customers and our carriers, old and new.

However, you don’t have to wait for a survey prompt to provide feedback. You can call us any time to chat with one of our dedicated dispatchers. We are here to listen and deliver on our promise to provide an easy and hassle-free vehicle-shipping experience, whether we are shipping one or hundreds of vehicles for you.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

MetroGistics’ “Valued Adds” Provide Peace of Mind

February 19th, 2015

It’s the little things, and at times not so little things, that can make a difference in your vehicle-shipping experience. Whether you’re shipping one or 100 cars, our “value adds” apply to all orders.

At MetroGistics, we have some little and some not so little value adds that can help make your vehicle-shipping experience a great one.

Strict on-boarding process for carriers

  • We won’t work with just any hauler. This screening process ensures that car haulers in our carrier network have the necessary equipment, hauling authority and insurance before they can haul for MetroGistics.

SaferShip

  • The SaferShip program confirms and verifies that the carrier has active authority, has at least $1 million in liability insurance, and has appropriate cargo insurance. Our system checks nightly with the FMCSA (DOT) website, and we are notified immediately if there are any failures or changes. If so, that carrier is deactivated and not allowed to haul for us until we verify that the issues have been resolved.

Contingency cargo insurance

  • We offer $500K of contingency cargo insurance on every order we process. If there’s ever an issue with a carrier’s insurance, our policy kicks in.

Vehicle tracking report

  • There is nothing worse than shipping your cars and then not knowing where they are or if they were delivered or not. MetroGistics and its partner, McNutt Automotive Logistics, provide customized vehicle tracking reports on your shipment. Let your dispatcher know if you would like to receive the nightly report when you place your order.
  • Customers can also text “STATUS” to 35819 and receive an instant status report via text.

Tips for shipping a personally owned vehicle (POV)

  • Thinking about shipping your personally owned vehicle? View this video on what to expect when shipping a POV.

Dedicated dispatch team

  • Our team is available seven days a week form 7 a.m. to 9 p.m. Central Time.
  • We will assign dedicated dispatchers to your account who will get to know your business and your specific shipping needs.

All of these value-added services cost you absolutely nothing. They reflect the way we operate and the extra mile we’ll go to earn and keep your business.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

Partnership Offers More Flexibility, Improved Service

January 19th, 2015

Back in October 2014, we announced a strategic partnership with Precision Motor Transport Group, LLC (PMTG) and McNutt Automotive Logistics, LLC (McNutt). Our joint press release said the combined entities would offer a full range of logistics and asset-based transportation solutions to all customer segments including new car manufacturers, the used car market, new and used car dealerships, remarketing companies, auctions, and the personal automotive market.

This news was well received throughout the auto transport industry, and we are happy to report that all three partners have been sharing technologies as well as best practices in operations, customer service, sales and human resources.

In the past few months, we have learned a lot about asset-heavy hauling from PMTG and about asset-light less-than-truckload logistics from McNutt. We believe the combined efforts will bring tremendous value not only to our customers, but also to our drivers and carrier network.

What does this partnership mean for our combined carrier base?

  • More freight to pair up, making loads more efficient
  • Essentially dealing with a one-stop shop, with one load board (one call to fill up their truck), one invoice, one payment, and one on-boarding process
  • Fewer empty miles between shipments

What will this mean for new and existing customers?

  • Reduction in transit time through better efficiencies
  • A 20-percent growth in carrier base
  • Access to 300 company-owned PMTG trucks
  • Dedicated dispatch coordinators
  • Expanded reach and a bigger footprint
  • New and shared technologies: RoadSign, MetroLoads, Safer Ship.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

Happy Holidays to our wonderful clients, carriers and partners!

December 19th, 2014

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Free RoadSign App for Seamless Transport Transactions

December 15th, 2014

When industry veterans William Billiter and Scott Naz founded MetroGistics in 2010, they knew that excellent service and cutting-edge technology would be the cornerstones of the company. Among the innovations we have introduced are a car-shipping app available through iTunes, shipping quotes available through metrogistics.com, and an SMS texting solution that provides shipping quotes and shipment statuses.

Further enhancing our reputation as a transport technology leader, MetroGistics has now introduced RoadSign, the industry’s first free app that allows customers and drivers to experience seamless transactions in real time.

Vehicle transportation is evolving right along with technology, and for the past year, the industry has been focused on the transition to ePOD, or electronic proof of delivery, and other real-time updates throughout the transport process.

RoadSign’s features and benefits include:

  • The latest up-to-date technology
  • Increased efficiency of the pickup and delivery process
  • 24/7 real-time status updates and tracking on vehicles
  • No more faxing or printing delays
  • Immediate insurance claim documentation with instant upload of vehicle images
  • Elimination of paper, meeting industry standards and “green” initiatives

We believe RoadSign is poised to be the leader in advancing technology by setting the standard to help both the carrier/driver base and original equipment manufacturers. RoadSign meets all ePOD requirements set forth by the OEMs and is now available for iOS and Android devices.

“RoadSign is the solution that will allow drivers to fill out condition reports, collect signatures and process documents electronically, eliminating the need for inefficient paperwork,” said Billiter. “RoadSign improves speed to market and increases efficiency for all users.”

“For all companies and individuals who use us to ship their vehicles, this free app will help provide peace of mind,” said Naz. “We know that it’s critical to receive your shipments on time. With RoadSign, you’ll know where your shipments are, when they arrive, and who signed for them.”

To download the RoadSign app, visit http://www.roadsignapp.com/ or search for “MetroGistics” in Google Play. If you have any questions about RoadSign or our services, please call call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

One final thought: as the end of 2014 approaches, MetroGistics would like to thank all of you for your interest and support, and wish you a happy and safe holiday season.

Our Diverse Staff Contribute to MetroGistics’ Success

December 2nd, 2014

At MetroGistics, we are honored to have such a talented group of employees on our team.

Sonja Trupiano handles order entry and dispatch. After working with us for six months, she has no doubt that she will continue to enjoy her time with the Metro team.

Even though she calls herself a true tomboy at heart, Sonja dabbles in cooking and crafting, and loves spending her free time with her son Matthew. She says the song that best describes her is Bon Jovi’s hit “It’s My Life,” and if she could have it her way, she would like to be a kid again for a day.

John Morrow, our IT systems administrator, has always loved technology and is amazed by both old and emerging forms. In his position, he is responsible for designing, organizing, modifying and supporting our computer systems.

In his spare time, he enjoys hanging out with his son, playing video games, surfing the Internet, exercising or having a night out with friends. One interesting fact about John is that he once worked in the deli at Walmart. He also recently attended his first professional sporting event ever at MetroGistics’ Family Day with the St. Louis Cardinals.

Rene Hurst is responsible for accounting, and loves being organized and working with numbers.

Rene has experienced the thrilling adventure of skydiving, and also has the impressive ability of being able to walk on her hands. Her main priority when she is off the clock is spending time with her husband and two daughters, Lyla and Kayla. She is also very proud of her sister who is now cancer free!

Our dedicated staff is MetroGistics’ most important asset. Without our employees’ dedication and expertise, we wouldn’t be able to achieve our business goals while providing excellent service to our clients and partners.

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