We listen and we learn because we care

March 12th, 2015

Ever wonder who reads online surveys? What do companies actually do with the information collected?

At MetroGistics, we read each and every survey response submitted. Any time a customer has something nice to say about an employee or experience, we share that news with the team. Have a nice experience with a driver/carrier? We let them know, too. We make a note in their carrier profile and call them to say “thank you” for their professionalism, courtesy and respect.

Likewise, if we receive feedback about a negative experience, we review it with all departments involved. We do root-cause analysis to see where something may have gone wrong, and we learn from it. Sometimes it’s as simple as reinforcing the steps in the order process with the parties involved. Other times it may require a process or procedural change.

For example, we learned from our personally owned vehicles (POV) customers that our written process was not clear enough on what they should expect and what to do during different stages of the shipping process. We put a team together to brainstorm how we could better communicate with our customers. The outcome was a video explaining the vehicle-shipping process for POVs.

In addition to our customer surveys, we issue a carrier survey once a year. At MetroGistics, we view our carrier base as a valued partner and like to hear from them on ways can we improve our business relationship. Sometimes the smallest changes have the greatest impact.

Here’s another example of how survey responses prompted some changes. Our dispatchers are extremely professional and efficient, but some of our carriers expressed a desire to have more personable interactions with them. As a result, dispatchers now spend a little more time on the phone with the drivers to further develop our carrier relations.

We can’t be all things to all people, but we will definitely do our best to provide an excellent experience for our customers and our carriers, old and new.

However, you don’t have to wait for a survey prompt to provide feedback. You can call us any time to chat with one of our dedicated dispatchers. We are here to listen and deliver on our promise to provide an easy and hassle-free vehicle-shipping experience, whether we are shipping one or hundreds of vehicles for you.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

MetroGistics’ “Valued Adds” Provide Peace of Mind

February 19th, 2015

It’s the little things, and at times not so little things, that can make a difference in your vehicle-shipping experience. Whether you’re shipping one or 100 cars, our “value adds” apply to all orders.

At MetroGistics, we have some little and some not so little value adds that can help make your vehicle-shipping experience a great one.

Strict on-boarding process for carriers

  • We won’t work with just any hauler. This screening process ensures that car haulers in our carrier network have the necessary equipment, hauling authority and insurance before they can haul for MetroGistics.

SaferShip

  • The SaferShip program confirms and verifies that the carrier has active authority, has at least $1 million in liability insurance, and has appropriate cargo insurance. Our system checks nightly with the FMCSA (DOT) website, and we are notified immediately if there are any failures or changes. If so, that carrier is deactivated and not allowed to haul for us until we verify that the issues have been resolved.

Contingency cargo insurance

  • We offer $500K of contingency cargo insurance on every order we process. If there’s ever an issue with a carrier’s insurance, our policy kicks in.

Vehicle tracking report

  • There is nothing worse than shipping your cars and then not knowing where they are or if they were delivered or not. MetroGistics and its partner, McNutt Automotive Logistics, provide customized vehicle tracking reports on your shipment. Let your dispatcher know if you would like to receive the nightly report when you place your order.
  • Customers can also text “STATUS” to 35819 and receive an instant status report via text.

Tips for shipping a personally owned vehicle (POV)

  • Thinking about shipping your personally owned vehicle? View this video on what to expect when shipping a POV.

Dedicated dispatch team

  • Our team is available seven days a week form 7 a.m. to 9 p.m. Central Time.
  • We will assign dedicated dispatchers to your account who will get to know your business and your specific shipping needs.

All of these value-added services cost you absolutely nothing. They reflect the way we operate and the extra mile we’ll go to earn and keep your business.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

Partnership Offers More Flexibility, Improved Service

January 19th, 2015

Back in October 2014, we announced a strategic partnership with Precision Motor Transport Group, LLC (PMTG) and McNutt Automotive Logistics, LLC (McNutt). Our joint press release said the combined entities would offer a full range of logistics and asset-based transportation solutions to all customer segments including new car manufacturers, the used car market, new and used car dealerships, remarketing companies, auctions, and the personal automotive market.

This news was well received throughout the auto transport industry, and we are happy to report that all three partners have been sharing technologies as well as best practices in operations, customer service, sales and human resources.

In the past few months, we have learned a lot about asset-heavy hauling from PMTG and about asset-light less-than-truckload logistics from McNutt. We believe the combined efforts will bring tremendous value not only to our customers, but also to our drivers and carrier network.

What does this partnership mean for our combined carrier base?

  • More freight to pair up, making loads more efficient
  • Essentially dealing with a one-stop shop, with one load board (one call to fill up their truck), one invoice, one payment, and one on-boarding process
  • Fewer empty miles between shipments

What will this mean for new and existing customers?

  • Reduction in transit time through better efficiencies
  • A 20-percent growth in carrier base
  • Access to 300 company-owned PMTG trucks
  • Dedicated dispatch coordinators
  • Expanded reach and a bigger footprint
  • New and shared technologies: RoadSign, MetroLoads, Safer Ship.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

Happy Holidays to our wonderful clients, carriers and partners!

December 19th, 2014

McNutt Holiday email comp w team pic 12  18 14

Free RoadSign App for Seamless Transport Transactions

December 15th, 2014

When industry veterans William Billiter and Scott Naz founded MetroGistics in 2010, they knew that excellent service and cutting-edge technology would be the cornerstones of the company. Among the innovations we have introduced are a car-shipping app available through iTunes, shipping quotes available through metrogistics.com, and an SMS texting solution that provides shipping quotes and shipment statuses.

Further enhancing our reputation as a transport technology leader, MetroGistics has now introduced RoadSign, the industry’s first free app that allows customers and drivers to experience seamless transactions in real time.

Vehicle transportation is evolving right along with technology, and for the past year, the industry has been focused on the transition to ePOD, or electronic proof of delivery, and other real-time updates throughout the transport process.

RoadSign’s features and benefits include:

  • The latest up-to-date technology
  • Increased efficiency of the pickup and delivery process
  • 24/7 real-time status updates and tracking on vehicles
  • No more faxing or printing delays
  • Immediate insurance claim documentation with instant upload of vehicle images
  • Elimination of paper, meeting industry standards and “green” initiatives

We believe RoadSign is poised to be the leader in advancing technology by setting the standard to help both the carrier/driver base and original equipment manufacturers. RoadSign meets all ePOD requirements set forth by the OEMs and is now available for iOS and Android devices.

“RoadSign is the solution that will allow drivers to fill out condition reports, collect signatures and process documents electronically, eliminating the need for inefficient paperwork,” said Billiter. “RoadSign improves speed to market and increases efficiency for all users.”

“For all companies and individuals who use us to ship their vehicles, this free app will help provide peace of mind,” said Naz. “We know that it’s critical to receive your shipments on time. With RoadSign, you’ll know where your shipments are, when they arrive, and who signed for them.”

To download the RoadSign app, visit http://www.roadsignapp.com/ or search for “MetroGistics” in Google Play. If you have any questions about RoadSign or our services, please call call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

One final thought: as the end of 2014 approaches, MetroGistics would like to thank all of you for your interest and support, and wish you a happy and safe holiday season.

Our Diverse Staff Contribute to MetroGistics’ Success

December 2nd, 2014

At MetroGistics, we are honored to have such a talented group of employees on our team.

Sonja Trupiano handles order entry and dispatch. After working with us for six months, she has no doubt that she will continue to enjoy her time with the Metro team.

Even though she calls herself a true tomboy at heart, Sonja dabbles in cooking and crafting, and loves spending her free time with her son Matthew. She says the song that best describes her is Bon Jovi’s hit “It’s My Life,” and if she could have it her way, she would like to be a kid again for a day.

John Morrow, our IT systems administrator, has always loved technology and is amazed by both old and emerging forms. In his position, he is responsible for designing, organizing, modifying and supporting our computer systems.

In his spare time, he enjoys hanging out with his son, playing video games, surfing the Internet, exercising or having a night out with friends. One interesting fact about John is that he once worked in the deli at Walmart. He also recently attended his first professional sporting event ever at MetroGistics’ Family Day with the St. Louis Cardinals.

Rene Hurst is responsible for accounting, and loves being organized and working with numbers.

Rene has experienced the thrilling adventure of skydiving, and also has the impressive ability of being able to walk on her hands. Her main priority when she is off the clock is spending time with her husband and two daughters, Lyla and Kayla. She is also very proud of her sister who is now cancer free!

Our dedicated staff is MetroGistics’ most important asset. Without our employees’ dedication and expertise, we wouldn’t be able to achieve our business goals while providing excellent service to our clients and partners.

FullSizeRender (2)IMG_0117FullSizeRender (1)

 

 

Considerations for Cross-Country Shipping

November 17th, 2014

As the economy has been slowly improving, we’ve been getting a few more requests to coordinate cross-country vehicle shipments. More people are taking jobs on the opposite coast and need to ship their personal vehicles. More fleet procurers are finding good deals at auctions outside their usual purchasing region.

When shipping cross-country, factors like distance and weather definitely impact delivery dates. Alisha Bray, MetroGistics’ West Coast/Midwest dispatch coordinator, offers the following considerations to keep in mind when shipping cross-country.

Distance

  • Normal transit times for cross-country moves (coast to coast) are usually 7-10 days from pickup during normal conditions.
  • The average transit for north-south shipments is usually 5-7 days once haulers are loaded.
  • Longer distances also increase the possibility of delays due to mechanical failure or more pickups and drop offs along the route.
  • Any delay or cancellation can affect turnaround time of the load as drivers take time to deal with customers and help resolve issues.
  • Other than that, just following normal Department of Transportation (DOT) regulations for driving hours and conducting mandatory restarts will affect transit times.

Weather

  • Travel times can be affected greatly by inclement weather that occurs throughout the year. Winter is definitely the hardest time for haulers since they have to account for highway closures and dangerous driving conditions.
  • Transport through mountainous regions can cause significant delays, especially when the DOT mandates tire-chain requirements during snowy conditions.
  • Drivers can usually only run about 20-30 miles per hour when the chain rule is in effect. Drivers caught operating without chains when the rule is in place can be hit with steep fines.
  • Depending on how bad conditions are, an additional 2-3 days may be required for transport.

MetroGistics dispatchers work closely with customers to apprise them of all options and do their best to provide accurate ETAs and help ensure safe delivery. We do this by:

  • Promoting safe driving practices and strict adherence to all DOT regulations. We will not tolerate cutting corners or utilize drivers who break the rules.
  • Staying up to date on weather conditions across the country and advising our customers of possible transit delays.
  • Staying in constant contact with our carriers and providing nightly shipment status updates to our customers.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

Come See Us at NRC

October 15th, 2014

We listen.

Many people think we attend conferences and tradeshows just to talk. Talk about our latest partnerships, our technology, our service, our great staff…

We don’t come to events like the upcoming National Remarketing Conference just to talk (although we do have exciting new technology to announce very soon). We come to meet with our customers and introduce ourselves to new prospects.

We’ve got a lot to talk about, but we also like to listen.

We listen to our customers’ challenges, pain points and suggestions. We listen to industry leaders and experts who predict what’s next for the automotive industry. We listen to partners who have services and products that complement our own. Out of those conversations can come new ideas, new insights and new solutions.

We invite you to visit us in booth 207 at NRC, Nov. 12-14 at the Red Rock Casino, Resort and Spa in Las Vegas. Come chat with our co-founders and Managing Partners Bill Billiter and Scott Naz, our Director of Business Development Dustin Ruch, and Director of Strategic Accounts Adam Laura.

As extra incentive, we’re giving away Surface tablets to two lucky winners. Look for the scratch-off card in your attendee bag and bring it by the booth to see if you’re a winner.

We look forward to seeing you at the National Remarketing Conference.

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

Committed to Our Community

September 17th, 2014

Not only is MetroGistics committed to providing excellent transport service to our customers, we are also committed to helping charitable organizations in our community. As part of our Metro Giving Back Program, we let one of our employees pick the charity of his or her choice for us to donate to every month.

Here’s a recap of our recent donations.

St. Louis Children’s Hospital

Julia Engert chose the Children’s Hospital NICU/CICU program as her giving back charity. Julia told us, “My nephew Jack was there quite a bit. I can’t thank them enough for all that they have done for him and the family.”

Juvenile Diabetes Research Foundation

Craig Clayton chose the Juvenile Diabetes Research Foundation. “In March of this year, my family was rocked when our youngest son, Camden, was diagnosed with Type 1 Diabetes,” said Craig. “There is no prevention or cure for Type 1 diabetes. JDRF has been a very supportive organization.”

Camp Casey

Elliot Myers chose Camp Casey, a nonprofit horseback riding program for children with cancer, as his Giving Back charity. Elliot told us, “I chose Camp Casey because I have known the founder for years and she is very dedicated to making kids happy even though they are going through difficult times.”

St. Clare of Assisi/St. Vincent de Paul

“SVDP helps families pay their rent, utilities, car payments, medical bills and more,” said Jesse Chilton. “The St. Clare parish, with the help of SVDP volunteers, also runs a food pantry for any and all in need. They are given vouchers to SVDP thrift stores where they can buy furniture, clothing, shoes, linens, and all types of housewares – things they would never be able to afford on their own.”

Miss Amazing

Bobby Johnson chose Miss Amazing to honor his sister, who recently won a senior Miss Amazing pageant. This nonprofit celebrates the abilities of girls and women with disabilities. “I chose this organization for my sister, Katie, who is one of the sweetest and most loving individuals on the planet,” said Bobby. “I can only hope that this donation helps Miss Amazing touch the lives of more women with cerebral palsy like my sister, because every woman deserves to feel beautiful.”

Give Kids a Smile

“I chose Give Kids a Smile because it is a national program endorsed by the American Dental Association that started right here in St. Louis,” said Michelle Burton. “I have volunteered with the bi-annual clinic and other events put on by this organization. They do a wonderful job of making dental care accessible to all children.”

Grace Hill Settlement House

Mike Dzurian chose the Grace Hill Settlement House, Patch Neighborhood Center Food Pantry. “I picked the Patch, as they are a good neighborhood charity and can use all the help they can get,” said Mike. “They are the only relief for people in this area.”

Responder Rescue

Brittany Twist told us, “Responder Rescue is a local charity out of Saint Charles, Missouri, that helps police officers, firefighters, and EMTs in need. Responder Rescue compensates for funds that the departments and insurance companies do not pay out when these individuals are injured and/or unable to work.”

West County YMCA

Dustin Ruch chose this organization because YMCA programs build self-confidence, teach leadership skills and reinforce positive values. He said, “The YMCA Strong Community Program helps children who could otherwise not afford to play team sports. Participating in team sports builds a sense of community and promotes a healthy lifestyle that will hopefully follow them throughout their lives.”

While we’re on the topic of charity, we’d like to mention that MetroGistics will be hosting the 3rd Annual Monster Mash on Saturday, October 25. This popular event benefits the Humane Society of Monroe County, Illinois, and Humane Society of St. Clair County, Michigan, both nonprofit organizations that take in rescues and owner surrenders. The animals are updated on all vaccinations, tested for heartworms, and spayed/neutered, making them available and ready for their forever homes. Watch for more details coming soon!

For more information on MetroGistics, call 877-571-6235, live chat via our home page, or email info@metrogistics.com.

Dedicated and Diverse Staff Energize Our Company

September 12th, 2014

Our MetroGistics team is made up of a diverse group of talented professionals, each of whom is excited to use his or her skills to serve our organization and its clients.

Bobby Johnson, our web developer and designer, is passionate about problem solving. “I love the thrill of getting thrown into something new and coding my way out,” he said.

Johnson has enjoyed working with computers since high school. He soon realized that what was a hobby could turn into a rewarding career. In his spare time, Johnson loves to play games and garden. He says that he would like the opportunity to meet Bill Gates to gain insights about business and humanitarianism.

Alycia LaMartina, strategic accounts dispatch, is passionate about customer service.

“I am a true believer in customer service, and with being a dispatcher, I must fulfill these needs on both our customer and carrier end,” said LaMartina. “I work on developing and maintaining strong relationships with both parties.”

LaMartina says that her strong work ethic and energetic team motivate her to do great work for MetroGistics. When she’s not working, she spends time being out on the water with family and friends.

As a dispatch coordinator, Elliot Myers makes sure vehicles are picked up and delivered on time. He works closely with the sales team to make sure customer expectations are met.

An almost two-year veteran of MetroGistics, Myers enjoys all things sports and was even a top-ranked diver in high school.

These three are just a handful of the talented professionals working at MetroGistics. Our company would not be where it is today without our staff’s hard work and support.



2014_09_12_10_53_33_100D3200_Google_Drive2014_09_12_10_52_06_100D3200_Google_Drive2014_09_12_10_52_46_100D3200_Google_Drive