Committed to Customer Satisfaction

Many companies claim that customer satisfaction is their number one priority, but at MetroGistics we actively work to achieve customer satisfaction. We believe that customer satisfaction is the result of a great customer experience, and we will continue to devote the necessary time and resources to improve that experience.

How do we do that? Below are just three examples.

Customer Surveys
MetroGistics invites our customers to participate in surveys measuring our reliability, competency, professionalism and credibility. Keeping our customers engaged beyond the delivery date of their shipment is incredibly important to continuous improvement and service development. We want to hear it all – the good, the bad, and where we can improve. We want to know what we can do to keep setting the standard for an easy and hassle-free vehicle-shipping experience. We pledge to read every survey response and follow up with our customers on their recommendations for improvement.

Employee Professional Development
Our employees participate in continuing education courses highlighting customer service skills, technical skills and management/leadership skills. We want our employees to learn about new and better ways to serve customers before, during and after the shipment experience. Our Dispatch Team is comprised of some of the most talented people in the industry and are highly motivated to provide the best customer experience possible with every shipment.

Customer Visits
Our team members regularly meet with customers to ensure that our high service standards are being met. It also allows us to monitor industry and technology trends to ensure that our strategies remain in line with our customers’ needs. These visits allow us to remain a leader in developing new technologies, not just for our customers but the vehicle-shipping industry as a whole.

If you’d like to share feedback about your customer experience with MetroGistics, please email Martha Garcia-Perry, director of account management, at m.garcia-perry@metrogistics.com. We welcome your input and look forward to hearing from you.

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