Great People Behind the Scenes

On this website and in most of our promotional materials, we tout MetroGistics’ technology and service. None of that would be possible without a talented and dedicated staff, many of whom work behind the scenes to ensure that our customers and contractors have a positive experience.

This month, rather than have this blog focus on an aspect of our industry or our operations, we’d like to feature three of our wonderful staff members. Customer service truly is a team effort, and each individual contributes from his or her area of expertise to make it happen.

Chad Range recently transitioned from dispatch to an inside sales position with us. He’s been with us since September 2011 and brings great enthusiasm and energy. “I feel like I’m on the ground level of a great opportunity that will continue to expand,” says Chad. “The level of service we provide is unique in the transport industry, and we take a lot of pride in that. You can call us on the weekend and talk to a real live human being.”

As an enthusiastic sports fan, Chad plays softball and hosts a radio show on mixed martial arts (MMA). He and his wife Cassy are expecting their first child in May, which means their dog Cali will need to adjust to having another family member around.

Sabrina Summers has been in our billing/accounting department for about five months now. She enjoys the great atmosphere at work and all the positive perks like having personal trainers on site twice a week. “I always try to be nice, be calm and help solve problems for our customers,” she says. “They might not be having a good day when they call, but I’ll do what I can to help them.”

As a former employee of St. Louis Community College, Sabrina selected the school’s Foundation as the recipient of her Metro Giving Back company donation. In her spare time, she enjoys being outdoors and playing with her four-year-old son.

Director of Operations Jeremy Cope has been with us for about two years. He says the best thing about working here is the environment and the people. “It’s a good place to work, and you’re surrounded by people that you like to spend time with,” he says. In regards to customer service, he says it starts with a simple “The customer is always right.”

Along with five other brothers, Jeremy is also involved with Cope Brothers Landscaping and Lawn Care, which has been honored with an Angie’s List Super Service Award. For his Metro Giving Back charity, Jeremy selected Stray Rescue of St. Louis where his mom occasionally volunteers.

On behalf of Chad, Sabrina, Jeremy and all of our staff, we thank you for doing business with us and hope to have you as long-term customers and partners.
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