Live Chat Offers Real-Time Communication with Our Staff

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Perhaps you’ve noticed the “live chat” icon on our home page, or have seen us close blog articles with an invitation to live chat with us. As a leading vehicle-transport company dedicated to using state-of-the-art technology, we like to provide as many options as possible for customers, carriers and partners to reach us.

The live chat feature makes it easy for anyone to communicate in real time with a MetroGistics agent seven days a week from 7:30 a.m. to 9 p.m. Central Time. Our trained staff are dedicated to providing assistance in the most efficient and professional manner.

Customers can access live chat for any number of reasons:

  • To request a quote
  • Get a status update on a transportation order
  • Ask about how many vehicles to buy to fill out a truck load (for example, when buying vehicles through an online auction)
  • Enquire about the estimated transit time from point A to point B
  • Ask about how the process works when shipping a personally owned vehicle (POV)

Carriers can also use live chat to receive information on the following matters:

  • Get clarification on an assigned load
  • Check on pending applications
  • Receive assistance with their login IDs

MetroGistics’ live chat functionality integrates directly with our customer service and support-ticket platform. That way, our agents can quickly access information rather than having to consult different systems to get answers.

If you have any questions, call us at 877-571-6235 or email info@metrogistics.com. And yes, you can still live chat with us via our home page.

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